Terms and Conditions

Effective date: October 23, 2026

These Terms and Conditions ("Terms") govern your use of 911Houstonserver LLC's website at 911Houstonserver.com and the services we provide. By accessing our website, requesting a quote, or using our services, you agree to be bound by these Terms. Please read them carefully. If you do not agree with these Terms, you should not use our website or services. Our Privacy Policy also applies to your use of our website and services.

1. SMS/MMS messaging terms

Changes to our text messaging terms at any time

Provider disclosures: From time to time, 911Houstonserver LLC may revise or update the SMS or MMS (text) Terms, including to reflect new legal requirements, industry best practices, or changes to our services. We will post the updated Terms on our website. Your continued use of our text messaging services, including your receipt of text messages from us, constitutes your acceptance of the updated, most current Terms.

How you opt in

You agree to receiving text messages from us when you request our services for your legal matter. By requesting or receiving our services, you consent to receive text messages from 911Houstonserver using the number you provide. Consent to receive text messages is not a condition of purchase or service.

Messaging frequency and cost

  • Message frequency varies and may depend on your case, service request, and updates.
  • Message and data rates may apply from your wireless carrier, and fees are your responsibility.

How to opt out and get help

  • Text STOP at any time to stop receiving text messages from us. You will no longer receive text messages from 911Houstonserver unless you opt in again.
  • Text HELP for help, or contact us at (281) 944-5158 or service@911houstonserver.com.

Carriers and liability

Different wireless carriers may have different policies and capabilities. 911Houstonserver is not responsible for delayed or undelivered messages, failures of message transmission, or message or data rates charged by your wireless carrier.

Eligibility and your number

You must be at least 18 years old and the account holder for the mobile number you provide. You are responsible for keeping your mobile number up to date and for notifying us of any changes.

Notice: Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Information may be shared only with service providers that help us deliver messages, such as our messaging platform, and only for that purpose.

See our Terms and Conditions for the full terms of our text messaging program.

2. Our services

911Houstonserver LLC provides:

  • Service of process: delivery of subpoenas, summons, citations, complaints, and other legal documents in the Houston, Texas metro area, and in other areas where we are authorized and able to serve.
  • Skip tracing: investigative services to help locate individuals who are difficult to find, based on available information and within the limits of the law.
  • Document retrieval: obtaining court filings, public records, and other documents from courts and government agencies.

All services are provided in accordance with applicable law and our internal policies.

3. Client responsibilities

  • Provide accurate and complete information, including names, last known addresses, case numbers, and any other details we request.
  • Make sure you have the lawful authority to request, submit, or pay for the services requested.
  • Be responsible for any costs charged by third parties, such as court fees, record fees, or delivery fees.
  • Inform us promptly of any changes that may affect the services, such as updated addresses or contact information.

4. Quotes, fees and payment

  • Quotes are provided based on the information you give us and the scope of the work at the time of the quote.
  • Fees for our services are outlined in your quote or invoice, if applicable.
  • Payment is due as agreed or upon receipt of invoice, unless other terms are specifically stated in writing.
  • Fees may vary based on location, urgency, complexity, or other factors.
  • Additional fees may apply for rush, same-day, or expedited service.

5. No guarantee of results

We make every good-faith effort to carry out your service request as provided and permitted by law. However, we cannot guarantee service, a specific result, or the location of an individual. Process serving and investigative services may involve factors beyond our control, such as the subject's location, availability, or cooperation.

7. Confidentiality

We keep information you provide to us, and information we obtain while carrying out your request, confidential and secure, as described in our Privacy Policy and in these Terms.

8. Limitation of liability

To the fullest extent permitted by law, 911Houstonserver LLC will not be liable for any indirect, incidental, special, or consequential damages related to your use of our website or our services, even if we have been advised of the possibility of such damages. Our total liability to you for any claim related to our services will not exceed the amount you paid to us for the specific service at issue.

9. Website use

You agree to use our website in a lawful, fair, and responsible manner. You may not attempt to interfere with the operation of the website, access it using unauthorized means, or use it to transmit any harmful or unlawful content.

10. Governing law

These Terms are governed by the laws of the State of Texas, without regard to conflict of law rules. Any disputes arising from these Terms will be resolved in the courts located in Harris County, Texas.

11. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new effective date. Continued use of our website or services after a change means you accept the revised Terms.

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